Please Do
Provide accurate photos and descriptions
Upload clear, recent photos showing the actual condition of items or areas to be cleaned
Be present or available during service
Ensure someone is on-site or reachable by phone for questions or access issues
Communicate changes promptly
Update your booking immediately if plans change or additional work is needed
Prepare the space appropriately
Remove valuable or fragile items, clear work areas, and secure pets
Treat providers with respect
Providers are professionals who deserve courteous and respectful treatment
Leave honest, fair reviews
Your feedback helps others and improves service quality across the platform
Please Don't
Request work outside the app
All work must be booked through Cleeny to ensure insurance coverage and protection
Make payment outside the platform
Never pay providers directly with cash or personal payment apps
Discriminate or harass
Discrimination, harassment, or inappropriate behavior of any kind is strictly prohibited
Provide inaccurate information
Misleading photos or descriptions can result in pricing disputes and service delays
Request unsafe work
Don't ask providers to work in unsafe conditions or perform tasks outside their scope
Cancel repeatedly
Frequent last-minute cancellations may result in booking restrictions
Policy Violations
Violations of these guidelines may result in:
- • Warning and account review
- • Temporary booking restrictions
- • Permanent account suspension
- • Legal action for serious violations