Cancellation Policy
Flexible cancellation with clear refund terms
Customer Cancellations
No fee
2+ hours before
Full refund
Partial fee
30min - 2 hours
50% refund
Full charge
Less than 30min
No refund
Pro Cancellations
Full refund + $20 credit
If a Pro cancels, you receive an immediate refund plus a $20 service credit
Priority rebooking
We'll immediately match you with another available Pro at no extra cost
Pro accountability
Late cancellations impact Pro ratings and may result in platform penalties
Weather & Emergency Exceptions
Full refunds are provided for cancellations due to:
- Severe weather conditions (storms, flooding, etc.)
- Natural disasters or declared emergencies
- Illness documented by healthcare provider
- Property access issues beyond customer control
Free Rescheduling
You can reschedule any booking for free if done 2+ hours before the scheduled time. Simply select a new time and we'll notify your Pro.