Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect the following information:
- Account Information: Name, email address, phone number
- Booking Information: Service details, photos you upload, location/address, vehicle or property details
- Payment Information: Credit card details (processed securely by our payment provider)
- Communication: Messages between you and Pros, support conversations
- Usage Data: How you interact with the app, device information, IP address
2. How We Use Your Information
- To process bookings and connect you with Pros
- To send booking confirmations, receipts, and updates
- To provide customer support and resolve disputes
- To improve our platform and develop new features
- To detect and prevent fraud or abuse
- To send marketing communications (you can opt out anytime)
3. Sharing Your Information
We share your information only when necessary:
- With Pros: To complete your booking (name, photos, location, job details)
- With Payment Processors: To process transactions securely
- With Service Providers: For hosting, analytics, and customer support tools
- For Legal Reasons: If required by law or to protect our rights
We never sell your personal information to third parties.
4. Data Security
We use industry-standard encryption and security measures to protect your data. Payment information is handled by PCI-compliant payment processors.
5. Your Choices
- Access & Update: You can view and edit your profile information anytime
- Marketing Emails: You can unsubscribe from promotional emails
- Delete Account: Contact support to request account deletion
- Cookies: You can adjust cookie settings in your browser
6. Data Retention
We retain your information as long as your account is active or as needed to provide services. Booking records and communications are kept for legal and dispute resolution purposes.
7. Children's Privacy
Kleanly is not intended for users under 18. We do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or in-app notification.
9. Contact Us
Questions about your privacy? Email us at privacy@kleanly.com or contact support through the app.